Roles

This is a list of all of the Roles available for Walt Disney World’s DCP. I didn’t apply for the program in California so I am not that familiar with the roles for DLR. You can read Disney’s list for both parks’ roles.

These descriptions come directly from Disney, but I got this list from Sarah’s blog.  Her blog was super helpful when I was filling out my application so I figured I might as well return the favor to anyone who might be reading this.

See below for a complete list of role descriptions and responsibilities.

Quick-Service Food & Beverage

Responsibilities may include:

• Selling food and beverages at outdoor carts and/or indoor restaurants

• Taking and filling orders, multitasking

• Preparing and assembling food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment

• Cash handling – both manual and using computerized registers

• Bussing tables, cleaning kitchen and counter equipment, and emptying trash cans

• Dispensing and selling alcoholic beverages

• Setting and stocking tables, outdoor carts, and restaurants

• Heavy lifting, pushing heavy carts

• Working with cleaning chemicals

• Working independently or as part of a large team

• Standing for extended periods, working outdoors

NOTE: In order to maintain a safe and healthy environment and comply with Florida state-mandated regulatory food standards, all Cast Members hired to work in any Merchandise or Food and Beverage establishment that prepares and/or serves food and beverage, regardless of role, are required to: Keep fingernails trimmed and filed (not extended beyond the tip of the finger); Not wear fingernail polish and/or artificial nails; Not wear jewelry on arms or hands, including wristwatches and medical information jewelry. The exception is a plain (commitment/wedding) ring, without stones, engravings, raised designs or jagged edges. Acceptable options for medical jewelry include necklaces and ankle bracelets worn under costumes.

Full Service Food & Beverage

Full-Service Food and Beverage is a non-tipped role.

Responsibilities may include:

• Greeting and seating Guests in restaurants

• Managing a seating chart and resolving Guest situations

• Utilizing a computerized reservation/seating system

• Cash handling – both manual and using computerized registers

• Rolling silverware, folding napkins, and keeping area stocked

• Light cleaning, multi-tasking

• Standing for extended periods, working outdoors

Merchandise (That’s me!)

Responsibilities may include:

• Demonstrating and selling merchandise in indoor and outdoor areas

• Cash handling – both manual and using computerized registers

• Stocking and cleaning shelves and carts

• Receiving/putting away stock and deliveries

• Stroller/wheelchair rental – including repetitive lifting, stacking, and pushing strollers and wheelchairs

• Preparation of food/candy

• Selling of alcohol and tobacco

• Providing information to Guests

• Approaching Guests and engaging them in conversation

• Preparing packages for shipping/delivery

• Working independently or as part of a large team

• Standing for extended periods, working outdoors

NOTE: In order to maintain a safe and healthy environment and comply with Florida state-mandated regulatory food standards, all Cast Members hired to work in any Merchandise or Food and Beverage establishment that prepares and/or serves food and beverage, regardless of role, are required to: Keep fingernails trimmed and filed (not extended beyond the tip of the finger); Not wear fingernail polish and/or artificial nails; Not wear jewelry on arms or hands, including wristwatches and medical information jewelry. The exception is a plain (commitment/wedding) ring, without stones, engravings, raised designs or jagged edges. Acceptable options for medical jewelry include necklaces and ankle bracelets worn under costumes.


Attractions

Responsibilities may include:

• Working at one or more of the “rides” or theater shows

• Loading and unloading Guests from an attraction

• Operating sophisticated ride systems

• Memorizing and delivering lengthy narrations on a microphone to large groups

• Handling the evacuation of an attraction when necessary

• Monitoring Guest flow and providing a safe Guest experience

• Assisting with audience control, including during parades

• Operating a motorized vehicle

• Cleaning areas surrounding attractions

• Working with FASTPASS ®, the ticketing distribution system that confirms attraction ride times

• Standing for extended periods, working outdoors

Custodial

Responsibilities may include:

• High Guest interaction while working independently

• Extensive cleaning – including restrooms and toilets

• Working with cleaning chemicals and equipment

• Bussing tables in restaurants and outdoors

• Sweeping and mopping

• Emptying trashcans, lifting heavy garbage bags

• Driving pargo carts

• Vacuuming, dusting, and cleaning pool decks

• Providing information to Guests

• Standing for extended periods, working outdoors


Main Entrance Operations

Responsibilities may include:

• Working in one or more of the following areas:

• Parking

• Staffing outdoor Toll Plaza areas

• Operating a large motorized parking tram

• Delivering narrations on a microphone

• Park Greeter

• Greeting all Guests who enter the park and validating their tickets

• Operating turnstile areas

• Ticket Operations

• Selling various ticket media at our water parks, Downtown Disney, or Disney’s Wide World of Sports

• Using computerized ticketing systems

• Strong knowledge of Walt Disney World® Resort ticket media

• Cash handling – both manual and using computerized registers

• Assisting with audience control, including during parades

• Cleaning main entrance areas

• Standing for extended periods, working outdoors

Hopper

Responsibilities may include:

• Working in different locations within the same role, or working in multiple roles

• Must indicate interest in all of the following roles: Quick Service Food & Beverage, Merchandise, Attractions, Main Entrance Operations, and Custodial

PhotoPass Photographer

Responsibilities may include:

• Assisting Guests in photographing their vacation memories

• Operating digital technology including: digital single-lens reflex (SLR) camera, PDA, and image fulfillment stations

• Carrying camera equipment for extended periods of time

• Approaching Guests and engaging them in conversation

• Answering Guest questions

• Suggestive selling; explaining features and benefits of Disney PhotoPass product

• Achieving monthly goals

• Partnering with Character Performers and Character Attendants

• Working in multiple locations – potentially all four Theme Parks in any given week

• Standing for extended periods, working outdoors

Bibbidi Bobbidi Boutique

Bibbidi Bobbidi Boutique Hostess is a non-tipped role.

Responsibilities may include:

• Performing all duties in character of “Fairy Godmother in Training”; therefore this role is open to females only.

• Styling hair on Guests of all ages, including small children

• Applying facial makeup

• Painting nails or applying press-on nails

• Utilizing a computerized reservation system

• Checking Guests in for their scheduled appointments

• Interacting with children of all ages, including calming upset children

• Working in a high-volume, fast-paced environment

• Receiving shipments of products, monitoring stock levels, and restocking as necessary

• Responding to special Guest requests

• Standing for extended periods

Character Attendant

Responsibilities may include:

• Providing Guests with information about show schedules, Character locations, and visitation times

• Providing audience control, including handling challenging Guest situations

• Ensuring the safety of Character Performers and our Guests

• Partnering with Photopass photographers

• Maintaining show quality and Character integrity

• Setting up and removing stanchions, ropes and poles

• Assisting Character Performers with putting on costumes

• Retrieving and arranging strollers

• Maintaining cleanliness and order in work location

• Standing for extended periods, working outdoors


Character Performer

Responsibilities may include:

• Portraying specific costumed character roles

• Working in hot, confining, heavy costumes with limited range of vision

• Communicating non-verbally to Guests

• Signing autographs and posing for photographs

• Interacting with Guests outdoors and in dining establishments

• Potential to perform in parade and/or puppeteer roles

• Due to costuming requirements, special consideration will be given to individuals 4’ 8”- 5’ and 6’- 6’ 3”

Costuming

Responsibilities may include:

• Issuing costumes to fellow Cast Members throughout Operations and Entertainment Locations

• Operating a computerized costume checkout system

• Working around performers in various stages of dress

• Operating basic laundry equipment

• Repetitive overhead reaching, bending, and heavy lifting

• Moving heavy costumes from location to location

• Handling and laundering soiled garments

• Standing for extended periods, working outdoors

• Working independently, with minimal to no Guest interaction

Hospitality

Responsibilities may include:

• Must be willing to work in all of the following areas but might only work in one: Front Desk, Luggage Services, Dispatch or Telephone Room

• Checking Guests in and out of resorts and processing payments

• Assisting Guests with itinerary planning and ticket sales

• Handling complex Guest situations, problem solving

• Operating computer-based reservation and ticketing systems

• Lifting, tagging, and delivering luggage

• Handling large amounts of cash

• Answering Guest telephone calls

• Standing for extended periods, working outdoors

Bell Services Dispatch/Greeter

Bell Services Dispatch is a non-tipped role.

Responsibilities may include:

• Assigning luggage deliveries, including directing bellmen

• Greeting Guests upon arrival at resorts

• Handling and storing luggage, which requires heavy lifting (including overhead lifting)

• Using a computerized dispatch system, multi-tasking

• Answering Guest calls and responding to service requests

• Taking luggage off buses, vans and cars

• Tagging luggage

• Standing for extended periods, working outdoors

Concierge

Responsibilities may include:

• Completing check in/check out process for concierge club-level guests by inputting and retrieving information from resort computer system;

• Proactively greeting guests, exhibiting the expected high level of Disney show quality, often times interacting with VIP’s, celebrities, and executives;

• Creating individualized ticket packages;

• Being comfortable in a strong sales environment;

• Making reservations and handling any special requests from guests;

• Handling cash and other forms of payment, including foreign currencies exchange;

• Maintaining cleanliness of common guest living/dining areas within concierge club-level;

• Assisting with luggage and other deliveries to guest rooms;

• Working concierge buffet line which can include maintaining overall cleanliness of buffet area and replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, and partnering with culinary team to ensure food quantity;

• Partnering with property VIP tour guides.

Housekeeping

Responsibilities may include:

• Cleaning multiple Guest rooms including toilets, showers, sinks and tubs

• Working with cleaning chemicals

• Replenishing linens

• Making beds, requiring repetitive bending and pulling

• Pushing large carts

• Dusting and vacuuming

• Emptying trashcans

• Responding to Guest requests for items or directions

• Heavy lifting, standing for extended periods

• Working independently with limited Guest contact

Vacation Planner

Responsibilities may include:

• Selling ticket media to Guests

• Achieving monthly sales goals and maintaining minimum sales requirements

• Working with a computerized ticket system, offering Guests tickets from a menu of over 128 different ticket configurations

• Having a strong knowledge of the Walt Disney World® Resort and its ticket media

• Handling large amounts of cash

• Understanding the Guests’ needs while helping them select the right-fit tickets for their vacation

• Being able to work under pressure and overcoming Guest objections

• Assisting with audience control, including during parades

• Standing for extended periods, working outdoors

• Working at multiple locations – potentially all four Theme Parks in any given week

Transportation

Responsibilities may include:

• Operating monorails and/or watercraft vehicles, including using on-board computers

• Loading and unloading Guests

• Delivering narrations via microphone during trips

• Using a radio and understanding radio communication

• Standing for extended periods, working outdoors

• A valid driver’s license is required for this role


Lifeguard

Responsibilities may include:

• Monitoring Guests’ safety in water and on slides/attraction

• Physically challenging work and prolonged exposure to outside elements

• Providing first aid and basic life support in the event of Guest injury or illness

• Strong swimming skills

• Keeping recreational areas clean

• Providing Guest information

• Standing for extended periods, working outdoors

• During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than lifeguarding

Each individual must be evaluated and certified at the Walt Disney World® Resort. All lifeguards must pass a swim test and a vision screening that requires 20/20 vision with or without corrective lenses. In the event you do not pass the swim test described below, you will be placed in another role based on availability.

Lifeguard Deep-Water Swim Test

• Swim 200 yards (183 meters) freestyle or breaststroke

• Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters)

• Tread water with hands out of the water for two minutes

Lifeguard Shallow-Water Swim Tes

• Swim 50 yards (45 meters) freestyle or breastsroke

Recreation

Responsibilities may include:

• Assisting Guests in one or more recreational areas such as waterslide operations, towel rental, water craft rental, marina operations, arcades, or resort recreational facilities

• Prolonged exposure to outside weather elements

• Strong swimming skills

• Providing first aid and basic life support in the event of Guest injury or illness

• Keeping recreational areas clean

• Cash handling – both manual and using computerized register

• Maintaining safety standards

• Answering Guest questions

• Standing for extended periods, working outdoors

• During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than recreation

If you want to see Disneyland’s Roles, you can check out Disney’s page.